Returns & Refund Policy

At Eco Daily Supplies Ltd, we offer a 30-day return policy. Please contact us within 30 days of receiving your order to request a return.

Requesting a return

Email enquiries@ecodailysupplies.com with your order number, the items you wish to return and, where relevant, photographs of any damage or fault.

We will provide return instructions and confirm the return address. Please contact us before sending goods back so we can identify and process your return.

Once you have notified us, please send the goods back within 14 days.

Change-of-mind returns

Customers are responsible for arranging and paying the return postage when returning unwanted goods, including items ordered in the wrong size or quantity.

Under our extended 30-day policy, items must be unused, complete and in their original packaging. Your statutory right to reasonably inspect goods during the legal cancellation period is unaffected.

Please package returns securely. We recommend using a tracked service and keeping proof of postage.

We may reduce a refund where handling beyond what is necessary to inspect the goods has reduced their value, where permitted by law.

Hygiene products and exclusions

Sealed goods that are unsuitable for return for health protection or hygiene reasons cannot be returned for a change of mind once their hygiene seal has been broken. This applies to relevant tissue, personal care and hygiene products where such a seal is provided.

Simply opening the outer delivery packaging does not automatically prevent a return.

Custom-made or personalised products and perishable goods are excluded from change-of-mind returns.

These exclusions do not affect your rights where goods are faulty, damaged or not as described. Sale items have the same statutory rights as full-price items.

Faulty, damaged or incorrect goods

Please contact us as soon as possible if your order arrives damaged, is faulty or contains an incorrect item. Include your order number and photographs where possible.

We will assess the issue and arrange an appropriate refund, replacement or other remedy in accordance with your consumer rights. We will cover reasonable return postage costs where goods are faulty, damaged or incorrectly supplied. Please contact us first so we can arrange a suitable return method.

Refunds

Refunds will be issued to the original payment method without undue delay.

For change-of-mind returns, we will refund you within 14 days of receiving the returned goods or receiving evidence that you have sent them back, whichever is earlier.

Where you exercise your statutory right to cancel the whole order, we will also refund the original standard delivery charge. Any additional amount paid for premium delivery is not refundable.

Your bank or payment provider may take additional time to display the refund.

Exchanges

Please contact us if you need a different item. We may ask you to return the original item and place a separate order for the replacement.

Your statutory rights

This policy does not limit your statutory consumer rights, including your rights concerning faulty, damaged or misdescribed goods.

Contact us

Eco Daily Supplies Ltd
Email: enquiries@ecodailysupplies.com
Telephone: 07397 057703

Please contact us for return instructions and confirmation of the correct return address.