Question 1

What are your UK delivery options?

Accepted Answer

We offer free standard UK delivery (2-3 business days) on orders over £50. Next-day delivery is available across mainland Britain for orders placed before 2pm. Express same-day delivery is available in select areas including Manchester, Birmingham, and London.

Question 2

Do you deliver across the whole UK?

Accepted Answer

Yes! We deliver to all UK mainland addresses including Scotland, Wales, and England. We also ship to Northern Ireland, the Channel Islands, and Isle of Man with slightly longer delivery times. Highlands and Islands deliveries may take an extra 1-2 days.

Question 3

Can I track my packaging order?

Accepted Answer

Absolutely! Once your order is dispatched from our Blackburn warehouse, you'll receive a tracking number via email and SMS. You can track your delivery in real-time through our website or the courier's app.

Question 4

What is your returns policy?

Accepted Answer

We offer a 30-day money-back guarantee on all unopened packaging supplies. Simply contact our UK support team to arrange a free collection. Custom printed products are non-returnable. Full refunds are processed within 5-7 business days.

Question 5

How does bulk pricing work?

Accepted Answer

Our automatic bulk pricing applies discounts based on quantity ordered. As you increase quantity, the price per unit decreases—you'll see the savings on each product page. Bulk discounts are applied automatically at checkout, no code needed.

Question 6

Do you offer wholesale pricing for businesses?

Accepted Answer

Yes! For orders over 500 units or £500, we offer additional wholesale discounts up to 25% off. UK businesses can request a custom quote through our B2B request form. We supply packaging to thousands of UK e-commerce businesses, retailers, and warehouses.

Question 7

Do you offer trade accounts?

Accepted Answer

We welcome trade customers! UK businesses can apply for a trade account to receive preferential pricing, dedicated account management, and flexible payment terms. Contact our B2B team at info@ecodailysupplies.com for more information.

Question 8

Are prices shown inclusive of VAT?

Accepted Answer

All prices displayed on our website include VAT at the current UK rate. VAT invoices are provided with every order. For VAT-exempt orders or exports, please contact our team.

Question 9

What packaging materials do you supply?

Accepted Answer

We supply a complete range of packaging materials including cardboard boxes (single and double wall), bubble wrap, packing peanuts, void fill, tape, mailing bags, stretch wrap, and protective foam. All products are sourced from trusted UK and European manufacturers.

Question 10

Are your products eco-friendly?

Accepted Answer

Sustainability is at our core! We offer recyclable cardboard boxes, biodegradable bubble wrap, compostable mailing bags, and FSC-certified paper products. Our eco-friendly range uses recycled materials and is designed to minimise environmental impact without compromising protection.

Question 11

Can I order custom printed packaging?

Accepted Answer

Yes, we offer custom printed boxes, tape, and mailing bags with your logo and branding. Minimum order quantities apply. Custom orders typically take 2-3 weeks to produce. Request a quote through our contact form.

Question 12

What box sizes do you stock?

Accepted Answer

We stock over 50 standard box sizes from small postal boxes (152x152x152mm) to large removal boxes (610x457x457mm). Each product page shows all available dimensions. Need a specific size? Contact us for custom sizing options.

Question 13

Do I need to create an account to order?

Accepted Answer

No account required! You can checkout as a guest for quick ordering. However, creating a free account lets you track orders, save delivery addresses, view order history, and reorder with one click.

Question 14

How can I contact your UK support team?

Accepted Answer

Our friendly UK-based team is here to help! Call us on 07397 057703 (Mon-Fri, 9am-5pm), email info@ecodailysupplies.com, or use our contact form. We typically respond to emails within 2 hours during business hours.

Question 15

Can I cancel or modify my order?

Accepted Answer

Orders can be modified or cancelled within 1 hour of placement. After that, orders are processed for dispatch and cannot be changed. Contact our support team immediately if you need to make changes—we'll do our best to help.

Question 16

Where are you located?

Accepted Answer

EcoDailySupplies is based in Blackburn, Lancashire (BB1 5QF). Our central UK location means fast delivery across Britain. We're proud to be a British business supporting UK jobs and the local economy.

Frequently asked questions

UK Delivery & Shipping

Pricing & Wholesale Discounts

Products & Eco-Friendly Materials

Account & UK Support

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